PRIVACY POLICY

Last updated: 9 October 2026

Halton Cleaning Services is committed to respecting your privacy and handling personal information responsibly.

This Privacy Policy explains how we handle information relating to our customers, prospective customers, website visitors and people who contact us.

It applies to our domestic and commercial window cleaning services and to our website at leedswindowcleaners.co.uk .

1. Who We Are

Halton Cleaning Services is a sole-trader business providing domestic and commercial window cleaning services in Leeds and surrounding areas of West Yorkshire.

The individual operating as Halton Cleaning Services is the data controller responsible for personal information handled by the business.

You can contact us about privacy matters by email or telephone using the details at the bottom of this policy.

2. Personal Information We Collect

Depending on your interaction with us, we may collect:

• Your name and contact details
• Telephone number and email address
• Property address or service location
• Quotation and enquiry details
• Information about your window cleaning requirements
• Appointment and service history
• Billing and payment records
• Messages, correspondence and complaints
• Website technical information, such as IP addresses, browser information and security logs
• Cookie preferences and consent records where applicable

We ask you not to submit unnecessary sensitive personal information through our website forms.

3. How We Collect Information

We may receive information:

• When you complete a website enquiry or quotation form
• When you contact us by telephone or email
• When you request or receive window cleaning services
• When you make a payment
• When your browser communicates with our website
• When you make cookie consent choices

If someone contacts us on behalf of another person or business, we may also receive information from that person.

4. Why We Use Information and Our Lawful Bases

UK data protection law requires us to have a lawful basis for processing personal information.

Where we rely on legitimate interests, we consider those interests against the rights and freedoms of affected individuals.

If we introduce direct marketing, we will assess the appropriate lawful basis and comply with applicable electronic marketing rules.

5. Website Forms and Enquiries

Our website uses WordPress and website form functionality to receive customer enquiries and quotation requests.

When you submit a form, the information you enter may be delivered to our business email address and processed through the website systems used to operate the form.

We use this information to respond to your enquiry, prepare quotations and arrange services where requested.

Please do not include bank card details or unnecessary sensitive information in enquiry forms.

6. Payments and Financial Information

If you pay for our services, we may keep transaction information such as the amount paid, date, payment reference and invoice details.

Where an external payment provider is used, that provider may process payment information under its own privacy and security arrangements.

We do not ask customers to send full payment card details through our general enquiry forms.

7. Cookies and Website Technologies

Our website uses cookies and similar technologies to support essential website functions and, where enabled, additional features.

We use Complianz, a cookie consent management plugin, to provide visitors with cookie choices and manage their consent preferences.

Essential technologies may be used where necessary for website operation and security. Optional technologies that require consent should not be activated before the visitor has given the required consent.

Visitors can accept, reject or manage optional cookies through the cookie banner and its preferences controls.

Cookie preferences may be stored in the visitor's browser so that the website can remember their choices.

You can change or withdraw consent through the cookie preferences controls where available. You can also manage cookies through your browser settings.

8. Third-Party Services

We may use external service providers to operate our website and business, including:

• Website hosting and technical support
• Website form and email delivery services
• Website security and anti-spam services
• Payment processing providers
• Accounting and record-keeping services
• Cookie consent management through Complianz
• Google services, where enabled, such as fonts or embedded maps

The information shared depends on the service involved and what is necessary for it to function.

Some providers process information on our behalf; others may act as independent data controllers. Their own privacy information may also apply.

Where third-party website resources are loaded, the relevant provider may receive technical information such as an IP address or browser details.

We do not sell customer personal information.

9. International Data Transfers

Some website or business service providers may operate internationally or allow personal information to be accessed outside the UK.

Where a transfer is subject to UK international data transfer rules, an appropriate legal transfer mechanism must apply. Depending on the circumstances, this may include UK adequacy regulations or legally recognised contractual safeguards.

You can contact us using the details below to request information about transfers relevant to your personal information.

10. How Long We Keep Information

We retain personal information only for as long as needed for the relevant purpose, subject to applicable legal requirements.

• Enquiries: Kept for the period needed to respond, follow up appropriately and manage any related dispute.
• Customer service records: Kept while services are provided and for an appropriate period afterwards where needed for legitimate business or legal purposes.
• Accounting and tax records: Kept for the applicable statutory retention period.
• Website security logs: Kept according to the operational and security needs of the relevant website systems.
• Cookie preferences and consent records: Complianz may store cookie preferences in the visitor's browser and maintain consent-related information according to the website's configuration. Retention depends on the relevant cookie or record and the settings in use.

When information is no longer required, we take appropriate steps to delete it or anonymise it.

11. Keeping Information Secure

We take reasonable technical and organisational measures to protect personal information from unauthorised access, accidental loss, misuse or disclosure.

These measures may include access controls, software maintenance and appropriate website security protections.

No electronic system can be guaranteed to be completely secure.

12. Your Data Protection Rights

Subject to applicable conditions and exemptions, you may have the right to:

• Be informed about how your data is used
• Request access to your personal information
• Have inaccurate information corrected
• Request erasure in certain circumstances
• Request restriction of processing
• Request data portability where applicable
• Object to certain processing
• Withdraw consent where processing relies on your consent

You have the right to object to processing based on legitimate interests. We will consider objections in accordance with applicable data protection law.

Where processing relies on consent, withdrawing consent does not affect processing carried out lawfully before withdrawal.

To exercise your rights, email hello@haltoncleaningservices.co.uk .

We may need to verify your identity before responding to a request.

We will respond to requests within the time limits required by applicable data protection law.

13. Complaints to the ICO

If you have concerns about how we handle your personal information, please contact us so that we can investigate.

You also have the right to complain to the Information Commissioner's Office (ICO), the UK's independent data protection regulator.

Visit ico.org.uk/make-a-complaint/ for further information.

14. Information You Need to Provide

You do not generally have to provide personal information simply to browse our website.

However, we need sufficient contact and property information to prepare a quotation, arrange appointments or provide window cleaning services.

If this information is not provided, we may be unable to respond fully or provide the requested service.

Certain payment and accounting information may also be required to meet legal obligations.

15. Automated Decisions

We do not currently use solely automated decision-making that produces legal or similarly significant effects on customers.

16. Changes to This Privacy Policy

We may update this policy when our services, website technologies, suppliers or legal obligations change.

The latest version will be available on this page, with the revision date shown above.