TERMS & CONDITIONS

Last updated: September 2026

These Terms & Conditions apply to window cleaning services provided by Halton Cleaning Services.

By accepting a quotation or arranging services with us, you agree to these terms together with any specific quotation or service arrangements agreed with you.

1. About Our Services

Halton Cleaning Services provides professional domestic and commercial window cleaning services in Leeds and surrounding areas of West Yorkshire.

The specific work to be carried out will depend on the quotation, service arrangement or other information agreed with the customer.

2. Quotations

Quotations are based on the information available to us at the time they are prepared.

Where a quotation is provided following an assessment of a property, the quotation may take into account factors including the size, accessibility and condition of the windows and the work required.

If the required work is materially different from the information originally provided, we may discuss a revised price with you before carrying out additional work.

3. Booking and Appointments

An appointment or regular cleaning arrangement is subject to availability and confirmation.

We will make reasonable efforts to attend at the agreed time or within any agreed service window.

Weather, safety conditions, access problems, emergencies or other circumstances outside our reasonable control may occasionally require an appointment to be rearranged.

4. Access to the Property

Customers must provide reasonable and safe access to the areas that have been agreed for cleaning.

If access is unavailable, restricted or unsafe, we may be unable to complete the service or may need to rearrange the appointment.

Any relevant access instructions or restrictions should be explained to us before the service is carried out.

5. Safety and Working Conditions

The safety of customers, members of the public and our operatives is important to us.

We may decline, stop or rearrange work where conditions are considered unsafe or where carrying out the work would present an unreasonable risk.

This may include unsuitable weather conditions, unsafe access, damaged surfaces, unstable structures, obstacles or other hazards.

6. Window Condition and Existing Damage

We take reasonable care when carrying out window cleaning.

Customers should inform us before cleaning if they are aware of damaged glass, cracked frames, defective seals, loose fittings, damaged window coverings or other existing defects.

Where we identify an obvious condition that may make cleaning unsafe or may create a risk of damage, we may recommend that the work is not carried out until the issue has been addressed.

7. Payment

Payment is due in accordance with the price and payment arrangements agreed with the customer.

Where payment is requested following completion of a service, customers should make payment within the agreed payment period.

Where an online payment facility is available, payments may be processed through the relevant payment provider and may also be subject to that provider's own terms.

8. Regular Window Cleaning Services

Where a customer agrees to a regular window cleaning service, the frequency and price will be agreed between Halton Cleaning Services and the customer.

Regular service arrangements may be affected by weather, access, public holidays, operational requirements or circumstances outside our reasonable control.

9. Customer Cancellations

Customers should provide as much notice as reasonably possible if they need to cancel or rearrange an appointment.

Any cancellation rights that apply to a particular contract will depend on the circumstances and applicable consumer law.

Nothing in these terms is intended to remove or restrict any statutory rights that apply to consumers.

10. Our Responsibilities

We will provide our services with reasonable care and skill and in accordance with the service agreed with the customer.

Where applicable consumer law provides specific rights or remedies in relation to a service, those rights are not affected by these terms.

11. Complaints

If you are unhappy with any aspect of our service, please contact us as soon as reasonably possible so that we can investigate the matter.

We will aim to deal with complaints fairly and promptly and, where appropriate, discuss a reasonable way of resolving the issue.

12. Liability

Nothing in these Terms & Conditions excludes or limits liability where doing so would be unlawful.

Nothing in these terms is intended to exclude or restrict statutory consumer rights or any liability that cannot legally be excluded or restricted.

13. Changes to These Terms

We may update these Terms & Conditions from time to time to reflect changes to our services or legal requirements.

The version applying to a particular service will be the version agreed with the customer at the relevant time, subject to any statutory rights that apply.

14. Governing Law

These Terms & Conditions are governed by the law of England and Wales, subject to any mandatory rights or protections that apply to the customer.